Refund Policy

At HORIZONHAVEN, we are committed to providing quality products and exceptional customer service. Our refund policy ensures that our customers can shop with confidence.

Eligibility for Refunds

To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds can only be issued for items purchased directly from our website, horizonhaven.asia.

Process for Returns

1. Contact our customer service at [email protected] to request a return authorization.
2. Once your return is approved, you will receive instructions on how to send your item back to us.
3. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

Refunds

Once approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Shipping Returns

To return your product, you should mail your product to: HORIZONHAVEN, 123 Ocean Drive, Suite 400, Marine City, AH 12345.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

For any further questions regarding our refund policy, please feel free to contact us at [email protected].